Privacy Policy

Last Updated: June 9, 2026

Hail Repair Experts, operated by Hail Experts USA, LLC ("Hail Repair Experts," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have. It applies to information collected through our website at https://www.hailexpertsusa.com (the "Site"), by phone, by text message, by email, and in person at our shop.

By using our Site or our services, you agree to the practices described in this Privacy Policy.

Information We Collect

Information you provide to us. When you contact us, request a quote, schedule service, or communicate with us, we may collect:

  • Your name, phone number, email address, and mailing address
  • Vehicle information, including make, model, year, and the nature of the damage
  • Insurance information, including your carrier, policy number, and claim details
  • Photos or descriptions of your vehicle and its condition
  • Payment information when you pay for services
  • Any other information you choose to share in a message, form, or conversation

Information collected automatically. When you visit our Site, we and our service providers may automatically collect certain information through cookies and similar technologies, including:

  • Your IP address, browser type, device type, and operating system
  • Pages you view, links you click, and the dates and times of your visits
  • The website or source that referred you to our Site

We use Google Tag Manager and related analytics tools to understand how visitors use the Site. These tools may set cookies on your device. You can control cookies through your browser settings, though disabling them may affect how the Site functions.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide quotes and estimates
  • Schedule, perform, and follow up on repair, detailing, and coating services
  • Communicate with your insurance carrier on your behalf when you ask us to
  • Process payments and maintain records of transactions
  • Send you appointment reminders, service updates, and information you request
  • Improve our Site, services, and customer experience
  • Comply with legal obligations and enforce our agreements

Text Messaging (SMS)

If you provide your phone number and consent to receive text messages, we may send you messages related to your inquiry, appointments, estimates, and service updates. Message frequency varies. Message and data rates may apply depending on your mobile carrier plan.

You can opt out of text messages at any time by replying STOP to any message from us. You may reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any service.

We do not sell or share your mobile phone number or SMS opt-in consent with third parties for their own marketing purposes.

How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

  • Insurance carriers. When you ask us to assist with an insurance claim, we share the information necessary to process estimates, supplements, and communications with your carrier.
  • Service providers. We share information with vendors who help us operate our business, such as website hosting, analytics, payment processing, and communication platforms. These providers are permitted to use the information only to perform services for us.
  • Legal and safety reasons. We may disclose information when required by law, in response to valid legal requests, or to protect our rights, property, customers, or the public.
  • Business transfers. If our business is sold or transferred, customer information may be transferred as part of that transaction.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to recognize your device, remember your preferences, and measure Site performance. You can set your browser to refuse cookies or to alert you when cookies are being sent. Some features of the Site may not work properly without cookies.

Third-Party Links

Our Site may contain links to third-party websites and platforms, including our social media pages on Instagram and Facebook. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing information with them.

Data Security

We take reasonable measures to protect the information we collect from loss, misuse, and unauthorized access. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as needed to provide our services, maintain business and insurance records, resolve disputes, and comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Your Choices and Rights

You may:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete information that we are not required to keep
  • Opt out of marketing communications and text messages at any time

Depending on your state of residence, you may have additional rights under applicable privacy laws, including the Texas Data Privacy and Security Act. To exercise any of these rights, contact us using the information below. We will respond consistent with applicable law.

Children's Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Significant changes will be posted on this page. Your continued use of our Site or services after a change takes effect means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Hail Experts USA, LLC
9053 Ike Byrom Rd, Unit 1D
Aubrey, TX 76227
Phone: (254) 224-1843
Email: hailexpertsusa@gmail.com